OPRATION Assignment Example | Topics and Well Written Essays - 750 words

OPRATION - Assignment Example Various reviews of related literature have revealed challenges in performance measurement for knowledge workers due to the interplay of the following factors, to wit: intangible performance drivers, the dynamic and intensive interaction between the worker/s and clients, intangible and complex services, as well as service impacts and customer value (Jaaskelainen & Laihonen, 2013). As such, the aim of the study was noted specifically as focusing on the measurement of two performance drivers: â€Å"the performance and well-being of individual knowledge workers and the ability to provide value for the customer† (Jaaskelainen & Laihonen, 2013, p. 351). The findings revealed that the traditional approaches used for measuring performance were apparently similarly utilized in knowledge intensive organizations. Likewise, in service oriented organizations, customer satisfaction surveys were deemed predominantly used as measurement tools. In addition, contingency based performance measurement approaches were also deemed applicable in service organizations and knowledge intensive enterprises. Overall, future studies using more in-depth and focused approaches were considered essential in validating conclusiveness of the findings. A company that uses project management in its delivery of goods and services is AMEC. According to its official website, the organization is â€Å"a focused supplier of consultancy, engineering and project management services to its customers in the world’s oil and gas, mining, clean energy, environment and infrastructure markets† (AMEC, 2014, p. 1). As such, its project management and execution process in major projects were noted to include the following phases: â€Å"all aspects of engineering, procurement and construction contracting†¦ tak(ing) control of project definition, estimating and planning, and project controls†¦focus(ing) on the deliverables at every stage of the project lifecycle, including supply